Frequently Asked Questions

What others have asked us

How does a session with a Security Expert work?

Ask a Security Expert makes it easy to book leading security experts and get 1:1 advice over a video consultation. (1) Discover an expert in our marketplace and see if they have any times available. (2) Once you find a time that works for you, pay to book a session. (3) At the right time, both you and expert are reminded to join the 1:1 video session. Ask the expert questions and receive high quality guidance. You'll be shocked at much you can get done virtually!

How long are the 1:1 sessions?

You will be shocked at how much you can accomplish in an hour! Our customers are always surprised by how much they can achieve in a one-hour virtual call with our experts.

Do you support international customers?

Yes! People from all over the world will have access to leading security experts. We currently accept all major credit cards in USD.

Can international customers use this service?

Yes! People from all over the world will have access to leading security experts. We currently accept all major credit cards in USD.

What time zone are the virtual consultations based in?

All of the times presented on our website are local to your time. For example, if you're based in New York, the times will be presented in ET.

What if a security expert is sold out?

Many of our security experts sell out when they add times. You can wait until they unlock more sessions or if they've enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).

When do security experts typically add more sessions?

It depends on the specific security expert. Some experts add sessions weekly and others add sessions monthly.

Can I suggest a different time that works better for me?

If the security expert has enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).

What are we allowed to ask?

You can ask the security experts almost anything about how you can protect what you love. In addition, many of our experts list out their specialities and how they can help you on their profile.

Can I cancel or reschedule my session?

Yes. You can reschedule calls at least 48 hours before the session. For any cancellations, or reschedules within 48 hours of the session, we do charge a fee to compensate the security expert for the last minute change. All cancellations or reschedules must happen using the scheduling application.

Do you have a guarantee in case I was dissatisfied?

Yes! We're confident that you'll find your discussion helpful, but in the rare case that it did not meet your expectations, let us know and we'll make things right.

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